service
speaking of incompetent uncaring capitalists, i am beginning to wonder if all apartment management teams completely unaware of the concept of, no less actual practice of service... i moved out of the last place due to the lack of, and often uncaring, and sometimes simply rude service... i stayed there seven years (or more) because i liked the location and property so much... maintenance was very good too, which is important... but service, in terms of the little things that let you know the office staff care, non-existent...
so here i am paying more in what is supposed to be an upscale place, but they shut down the pool/lanai area at 10pm and they don't allow clubhouse access unless the office is open, so once again the fancy wood and carpets and furniture and tables and such that are all around when coming in to the clubhouse and office area are for show, not for actual practical use after you actually pay to live here... of course you can reserve the outdoor lanai and movie room for the evening, but i am not sure if you have to be out at 10pm or not... would be kind of ridiculous and you have to give them a $500 security deposit...
but that's not the service i am talking about... first, i left a list of things that needed to be done with the office staff on the second day after moving in and while maintenance did show up within 48 hours, some of the things itemized on a clearly written list were not done... like one bulb was replaced when two were listed... like one caulking was done when several were on the list... and the visible gap in the weatherstripping at the front door, still there... and so i took it upon myself to do a few things, but after i did a preliminary exterminating of the roachs (in the upscale place, no less... seven years in the other place and maybe a few bugs a year) and saw some seriously resistant roaches still crawling out of gaps in the corner of the baseboard of the kitchen cabinet, i called (because i had gotten home after they closed on friday night) to itemize the list again on a recorded tape so they had a handwritten list and a voice list... i concluded that message with two simple statements, that i'd be away until today and that i would not live in the apartment until the roach problem was taken care of and i repeated this is notice that i have yet to unpack and that i will move out it this is not addressed (we have a thirty day satisfaction clause in the contract)...
i figured since they didn't pay much attention to the written list, maybe hearing a tenet say they were moving out within 30 days might wake them up... but i returned from miami and nothing was done, no note saying the orkin man came by to address the resistent roach problem, no gaps in the baseboards or front door sealed, so now fourteen days of rent paid, but i've still not unpacked, moved in, and i am paying a much higher electric bill because all the air is escaping through the gap at the front door... the good news is my killer treatment seems to have discouraged the roaches as there are none to be seen, but that means they have escape access to the outside (otherwise you'd find them dead all over the place) which means as soon as the poisons wear off, they'll be right back... so the cost of continued treatment might be mine... but we can hope for the best...
still, we were addressing service... so they paid little attention to the note... and the voice message, well, i went down to the office and waited while two other people who came in behind me were hugged and chatted with and got to see the manager and finally the my leasing agent got off the phone and asked me to wait and when she got back, i explained the poor attention to detail i've experienced referring to the note and voice message... there was no awareness of the voice message and i had to help write the maintenance request as she struggled with just how to convey the gaps in the baseboard and front door in writing... i repeated my concern that my friday phone call was not addressed five times before i got acknowledgement that she was not aware of the phone call... they claim it must have been accidentally deleted and apologized six ways to sunday and called to apologize again and assure me the services they missed would be taken care of before the weekend (at first i was told that maintenance is busy and it might have to wait until monday - i asked if they were going to payt the electric bill for the month and just got stared at...i was, by the time i left the office, repeating myself loudly (not shouting though) enough for the manager, not to mention the other people (tenants and prospectic tenants), to hear my concerns about the roaches and service and my clearly stated formal notification that i was in the process of looking for another place even though the inconvenience and cost of another move is the last think i wanted... that is what probably prompted the quick phone call apology...
meanwhile, i am typing all this while waiting for att wireless to figure out why i am not connecting using their att air card wireless internet service... it's been over three hours closing in on four... along the way, i felt rather satisfied as i will have my bellsouth dsl email extended until the 30th of the month for free so i will have an auto-reply sent out to anyone emailing me with a temporary email address and my telephone number so anyone who actually wants to contact me can (side effect may be to eliminate SPAM too)... and the att worldnet people tell me that my att email addresses and website will remain available to me for free with no shut down (free for life?... somehow i don't believe it, but that's kind of what was suggested... i'll work on moving the website one of these days - months - years)... and so things sounded good, but then, the shoe dropped... i finally did connect with the att air card and i feel like i am back on dial up... this will not work, it is way too slow... so i will probably be heading to cable shortly... i have a couple of weeks to decide...
worse yet, my phone keeps dropping calls... this does not help me in my decision to stay here, yet i so do not want to move again in the next two weeks... apparently, i am in an att dead zone, kind of like i was when i first moved into the other apartment four years ago... it got better there... but i do not want to be locked into a service contract for two years on the hope it will get better while at the same time have no backup internet or phone service other than the poor office wireless... how unlucky is this, i choose one of the places in the area that does not have home/dsl service by att and worse, has horrible att wireless service as well...
i wonder if it is because the orlando phone company has a bunch of satellite dishes outside that they use to provide phone, internet, and tv services... could they be inadvertently (or even deliberately) jamming signals, if that's possible... at least i have a little extremely slow internet for the moment... seems the universe is rather strongly urging me to spend less time in the house on the net for at least the next year... meanwhile, i've gotta get ready for softball tonight (if the rain stops long enough)... and lisa loeb is in town and i really wanted to see her but she's playing right around softball time and, well, we can use the rain...
so i guess i may be stuck with the orlando phone company who nobody's ever heard of) if i stay here, and after investing more than $100 in bug killing products, hundreds in admin costs, more hundreds in moving costs, i probably will... of course it really isn't a monetary decision, it's mostly laziness... and though it is not exactly a way to choose a company, but again, that seems typical for the service in this country, nring the entry full circle... capitalism is set up for the businesses, not for the consumers... kind of like dairy farms are set up for the farmers, not for the cows...
moooo...
Labels: alas, appauled, babble, big brother, grumgles, home, hope, human, music, patience, sleepy, softball, techno-meep, whine


